CREVINGS FOOD PARTNER REFUND POLICY

1. SCOPE AND APPLICABILITY

1.1. Applicable Payments

This Refund Policy applies strictly to payments made by Partners to Crevings for the following categories:

• •Monthly or recurring subscription fees
• •Ad Wallet top-ups and other advertising credits
• •Add-ons or feature activations within the Partner Platform
• •Software or hardware purchases made directly from Crevings
• •Food material or merchandise procured from Crevings for Partner use

1.2. Acknowledgment

By onboarding as a Crevings Food Partner and making such payments, you expressly acknowledge and agree to the terms of this Refund Policy.

2. GENERAL PRINCIPLE

• •All payments made by Food Partners to the Company are non-refundable, except in cases explicitly defined within this Policy.
• •Refunds shall be processed only where a verified failure or error is directly attributable to Crevings' systems, operations, or internal processes.
• •Voluntary purchases, activations, or top-ups initiated successfully by Partners are not eligible for refund unless otherwise specified herein.

3. ELIGIBLE SCENARIOS FOR REFUND

Refunds may be issued only under the following circumstances, subject to internal verification and approval:

3.1. Duplicate Payment

If a Partner is inadvertently charged twice for the same transaction, subscription, or service, the duplicate amount shall be refunded.

3.2. Failed Transaction (Technical Error)

If a payment was deducted but not successfully reflected in the Partner's Crevings Account or Wallet due to a confirmed system or gateway failure.

3.3. Service Non-Activation

If a purchased feature (e.g., subscription plan, ad wallet, or add-on) was not activated or made accessible due to a technical or operational issue within Crevings' control, and the Partner notifies Crevings within seven (7) days of payment.

4. NON-REFUNDABLE TRANSACTIONS

The following payment types are strictly non-refundable under all circumstances:

• •Successfully activated subscriptions or plans
• •Voluntary wallet top-ups made by Partners
• •Ad campaigns or promotions that have begun, even partially
• •Refund requests initiated after seven (7) days from the date of payment
• •Purchases of hardware, merchandise, or food material once delivered or collected

5. REFUND REQUEST PROCEDURE

To initiate a refund request, Partners must:

1. Contact their assigned Relationship Manager, or
2. Email support@crevings.com with the subject line: "Refund Request – [Restaurant Name]"

Each request must include:

• •Proof of payment (transaction ID, payment date, and amount)
• •Description of the issue and justification for refund
• •Supporting documents or screenshots as evidence

6. PROCESSING AND TIMELINES

6.1. Acknowledgement

Crevings shall acknowledge refund requests within three (3) working days of receipt.

6.2. Investigation

A detailed review shall be completed within seven (7) to ten (10) working days.

6.3. Refund Execution

• •Approved refunds will be processed within five (5) to seven (7) business days thereafter.
• •Refunds shall be made via the original payment method or credited to the Partner's Crevings Wallet, as applicable.

Note: In genuine cases, most Partners receive refunds within one (1) to three (3) working days of approval.

7. WALLET BALANCE AND AD CREDITS

• •7.1 Funds added to the Partner Ad Wallet are treated as advance credits for future Crevings services, specifically advertising and marketing campaigns.
• •7.2 Once utilized (even partially), wallet credits are not eligible for refund or reversal.
• •7.3 However, if no portion of the wallet amount has been used within seven (7) days of top-up, the Partner may request a full refund, subject to verification.

8. DISPUTE RESOLUTION

8.1. Escalation Process

In case of disagreement or dissatisfaction with a refund outcome, the Partner may escalate the matter to:

📧 legal@crevings.com

with the subject line: "Refund Appeal – [Restaurant Name]"

8.2. Final Decision

All such appeals will be reviewed by the Crevings Partner Operations and Legal Team. The decision of Crevings on such matters shall be final and binding.

9. POLICY UPDATES AND NOTIFICATION

• •9.1 The Company reserves the right to modify, amend, or replace this Refund Policy at any time without prior notice.
• •9.2 The latest version will always be accessible through the Crevings Partner Portal.
• •9.3 Notification of Updates: Whenever this Policy is updated, all active Food Partners will be informed via:
  • -Push notification in the Partner App
  • -WhatsApp message
  • -Official email communication
• •9.4 Continued use of Crevings' services following such updates constitutes acceptance of the revised Refund Policy.

10. CONTACT INFORMATION

For all refund or billing-related queries:

• •📧 support@crevings.com
• •📞 Partner Helpline (available in Partner App under Help & Support)